• Act as a strategic partner by aligning UserTesting’s solutions with customers’ business goals and outcomes • Create and execute Customer Success Plans that drive adoption, maturity, and value realization across the customer lifecycle • Lead renewal discussions and identify upsell and cross-sell opportunities in collaboration with internal stakeholders • Deliver training, insights, and best practices that empower customers to maximize platform value • Build strong relationships and foster advocacy by identifying champions and amplifying success stories • Monitor customer health and proactively address risks or roadblocks in partnership with support and product teams • Collaborate internally across Sales, Product, Marketing, and Support to deliver a consistent and impactful customer experience