• Support Account Managers and Account Strategy Directors in managing day-to-day client activities • Coordinate internal project workflows, timelines, and deliverables with project management across creative, digital, and media teams • Ensure timely development and distribution of creative briefs (coordinating with AM and PM) • Maintain client status charts • Run internal client huddles, sharing client status charts • Participate in internal team meetings, take meeting notes, and manage follow-up • Track project status, deadlines, and approvals to ensure work stays on schedule and within scope • Manage routine client communications and respond to requests in a timely, professional manner. Engage AM/ASD as appropriate • Document client communications as appropriate in a Project Management platform (currently WMJ) • Assist with trafficking creative assets, including managing routine internal and client workflow of asset while maintaining accurate project documentation • Proofread materials for accuracy, consistency, and alignment with client input • Responsible for processing returned mail for client direct mailings per agency procedure and maintaining up-to-date client mail lists • Ensures all final creative elements are uploaded to the appropriate folder • Support additional initiatives that provide learning and growth opportunities