• Build a sales team culture that fosters cooperation, adaptability, best practice sharing, sales innovation and strong individual commitment to sales excellence and meeting customer needs • Minimize voluntary turnover and maximize retention and career development of sales professionals through promoting a culture of teamwork, open communication, engagement and trust • Accountable for achieving financial objectives for North America field sales organization, including revenue, gross margins, and operating expenses • Collaborate with senior leadership on planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to commercial resources • Manage team of field-based sales professionals • Create results-oriented culture that supports consistent achievement of revenue objectives • Build annual budgets and quarterly forecasts that support consistent goal achievement • Provide coaching and talent development to direct reports • Work with management team to develop goals and compensation system that is aligned with the business objectives, consistent with market, and simple to understand and measure • Responsible for management activities such as assigning work/goals, developing talent, managing performance, establishing work processes and performance benchmarks, developing policies and procedures, and communicating plans and results to senior management • Work with senior leadership and peers to establish expectations for best practices and key metrics (KPIs) • Ensure culture of performance, commitment, and accountability related to best practices and KPIs • Work with senior leadership to develop strategies for key growth initiatives • Lead team through execution of strategic initiatives, delivering intended results • Identify and implement strategies to enhance customer experience and align with business goals • Provide internal and/or external customer feedback and lead/participate in teams related to new or ongoing project work and other areas as needed • Lead directly and indirectly through a matrix-type organization. • Support and improve customer experience • Identify problems, obstacles and opportunities and proactively act to address issues • Strive for continuous improvement • Perform other duties as assigned