With Primary Care. For Primary Care.

Practice Support Analyst – Application Support

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000Since 2014H1B No SponsorCompany Site LinkedIn

Location

Arizona + 2 more

Posted

131 days ago

Salary

Not specified

Associate Degree2 yrs expEnglishAWS

Job Description

• Assist users via chat to solve technical problems with predefined steps. • Triage incomplete tickets. • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc. • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team.

Job Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings.
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy).
Demonstrate characteristics of a team player.
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree.

Benefits

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!