• Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane. • Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users. • Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks. • Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements. • Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support. • Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence. • Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly. • Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response. • Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release. • Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments. • Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.