• Handle both inbound and outbound calls with professionalism and care. • Use web-based tools to resolve inquiries efficiently. • Ensure every customer interaction is smooth, helpful, and positive. • Document each customers inquiry information into a database. • Verify customers information, making corrections and updates as needed. • Actively listen to recognize opportunities to offer additional information to callers. • Follow-up with callers as necessary. • Use statistical contact center data to make improvements to performance. • Outbound calling for surveying to obtain client specific information. • Shift and Schedule adherence.