• Solicit, assess and prioritize user requests for system enhancements • Write business and technical requirements for development • Discuss desired changes with business units and prepare business and technical requirements accordingly • Architect and define sustainable and scalable solutions for design, development and implementation • Oversee development and implementation of system enhancements, inclusive of internal as well as third party resources • Act as the technical point of contact for a broad range of topics from users, ranging from simple to complex • Analyze and validate user errors or issues • Perform root cause analysis • Provide response and/or resolution to issues, engaging IT resources as needed • Work with external vendors to support integration builds • Build new, modify and support existing integrations • Review programmer specs • Strategize on approach to align best case solution with requirements • Test new or modified application functionality, verifying business and technical requirements. • Work with business leads to complete user acceptance testing • Perform tests to avoid performance issues, including any effects from system development • Provide ongoing support to ensure integrations continue to meet business needs • Implement reporting tools and analysis to support site governance and provide business owners with analytics • Create and maintain technical documentation including: support knowledge base, data sources, data flows, application logic, enhancement/issue logs, hardware/software architecture, Information architecture, Standard Operating Procedures, DR plan, and other project documents • Follow and research industry trends and performs best-practice research to support project goals • Other duties as assigned