• Design and deploy generative AI solutions to address internal operational challenges, such as automating routine workflows, summarizing data, and generating intelligent recommendations, while balancing speed, function, and long-term scalability • Build AI agents and automations with Agentforce (skills, actions, orchestration/guardrails) embedded in Sales/Service/CPQ workflows • Implement Einstein Copilot/Studio solutions (prompt flows, tools, actions) grounded in Data Cloud for retrieval and personalization • Create and secure APIs (REST/SOAP, Platform Events, Pub/Sub) to integrate CPQ, CLM, provisioning, licensing, and finance/ERP, and other systems • Collaborate across teams to flatten data silos and streamline data access including ETL pipelines and automated workflows • Build RAG-style patterns on Salesforce: indexing relevant objects/data in Data Cloud; implement grounding, safety, and evaluation loops • Serve as the technical lead for strategic planning, development, and integration of AI solutions across business operations • Partner with business leaders, both technical and non-technical, to understand requirements and translate them into AI-powered solutions. • Harden solutions for security/compliance (data residency, PII handling, row‑level access, audit, consent • Contribute to CI/CD (SFDX, scratch orgs, Git branching), code reviews, and release management • Rapid prototyping of generative AI applications • Full-stack development from proof-of-concept to front-end UI • Evaluate, measure, and improve performance on a continuous basis • Collaborate with business stakeholders to prioritize new use cases for development and obtain feedback on existing solutions • Fine-tune language models and other AI capabilities to address organization-specific needs for custom use cases • Provide leadership, mentorship, and education to teams on leveraging AI solutions to improve operational effectiveness, fostering adoption and comfort with new technologies. • Work with data scientists and business stakeholders to rigorously evaluate various strategies of optimizing prompts • Stay up to date on industry developments