• Oversee and ensure the overall profitability of the regional operations center • The Operations Manager drives revenue growth by delivering excellent Customer service • Ensure the timely delivery of high quality reports • Managing client inquiries in a timely manner • Ensuring that client invoices adhere to the agreed upon fee schedule • Overseeing the proper selection of physicians • Building relationships with key physicians to ensure panel retention • Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists • Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets • Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients • Conducts performance evaluations that are timely and constructive • The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis • Plans and organizes daily activities related to production and operations • Measures productivity by analyzing performance data, financial data, and activity reports • Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations • Determines labor needs to meet production goals • Oversee the deposition process at the request of the client or defense counsel