• Maintain customer pricing, trade terms, and promotional agreements within internal and external systems • Coordinate information requests from customers with cross functional partners to maintain and update customer forms (Contracts for Promotions, New Item Forms, Private Label forms, price updates) • Ensure contract accuracy, compliance, and timely renewals or amendments • Partner with Sales, Finance, and Customer Service to support contract setup, renewals, deductions, and audits • Track and document all trade commitments to ensure compliance and transparency • Assist finance settlement team to ensure claims are processed timely and accurately • Maintain clean, accurate customer and account data within the CRM system (Salesforce) • Maintain clean, accurate Trade and Promotion information within Trade System (MEI) • Enforce data governance processes to support reliable reporting and forecasting • Support CRM reporting and dashboard development to enable commercial insights • Oversee customer portal functionality and accuracy, ensuring product, pricing, and promotional data are up to date • Support customer onboarding and portal access administration • Collaborate with IT and Customer Service to troubleshoot issues and implement system enhancements • Drive adoption of digital tools and resources to improve the customer experience