Wix
Wix is the comprehensive platform that gives you total creative freedom online.
Call Center Representative
Location
United States
Posted
127 days ago
Salary
$18 / hour
High SchoolEnglish
Job Description
• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge
Job Requirements
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Benefits
- Competitive salary
- Paid time off
- Competitive Compensation
- Health Insurance
- Career Growth Opportunities
