• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines • Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines • Leverage resources including SAP and CRM to deliver an exceptional customer experience • Verify that orders for parts and service quantities are accurate • Escalate any reported product quality problems and customer complaints • Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits • Follow-up with customers on product shipments and pricing orders