• Conduct onboarding meetings with new TIB vendor business owners to ensure a smooth start in the TIB Program • Establish strong rapport with TIB vendor business owners and offer suggestions and resources to help them grow their towing business • Connect TIB vendor business owners with industry contacts and towing opportunities, including suggestions on how to find additional sources of business outside of Copart • Answer questions regarding TIB vendor business owners with small business as to grants and loans that may be available • Support TIB vendor business owners as to compliance with their TIB contract and strengthen their vendor alliance with Copart • Assist TIB vendor business owners with Catastrophe Response opportunities through Copart • Identify basic accounting and budgeting guidance for TIB vendor business owners with minimal financial management experience • Problem-solve challenges as a sounding board to TIB vendor business owners face in day-to-day business operations • Monitor contractual compliance of TIB vendor business owners to ensure operational efficiency • Provide TIB vendor business owners with information on finding low-cost solutions for maintenance, tires, equipment, and fuel sourcing • Deliver requested suggestions, accountability, and actionable tools to help TIB vendor business owners scale successfully • Draft and help improve internal processes to speed up onboarding of new TIB vendor business owners • Interview new applicants for the TIB Program and determine, based on towing industry experience and other factors, whether the business owners are a good fit • From time to time, assist other departments with administrative tasks to support overall company operations • Other duties as assigned