• Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy • Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines • Architect and deploy solutions for Cloud Prem and SaaS customers at scale • Drive technical innovation and establish SRE best practices across the organization • Respond to critical incidents, lead root cause analysis, and implement long-term resolutions • Develop automation solutions to streamline operations and reduce manual workload • Participate in on-call rotation and ensure effective incident handoff and documentation • Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives • Communicate complex technical concepts effectively to technical and non-technical audiences, including executives • Influence technical decisions across teams through thought leadership and demonstrated expertise • Build consensus and drive adoption of new tools, processes, and architectural patterns • Provide tier 2/3 technical support to enterprise customers for complex troubleshooting • Work directly with customer technical teams to resolve deployment, configuration, and integration challenges • Conduct technical onboarding and provide expert guidance on platform architecture and best practices • Create customer-facing documentation, troubleshooting guides, and run-books • Lead customer calls and technical discussions as a trusted advisor • Mentor SRE and engineering team members, elevating technical capabilities • Foster a culture of reliability, operational excellence, and continuous improvement