• Own client relationship and act as the point of contact for all program services, projects and operational performance issues. • Develops lasting relationships that foster client ties. • Interacts with clients and project sponsors, stakeholders and various project members to ensure that specified business needs are met; assists in the post-implementation analysis to ensure that requirements are fulfilled. • Assists in the development, refinement, validation or ensures completion of all projects; seeks insights from program that are of value to customer and communicates those insights; manages various work plans to ensure project commitments are met - on time. • Collaborate and implement on mutually agreed upon written policies and procedures (Business Rules Document(s) (“BRDs”) and Client Work Instructions (“CWIs”), and process flows in connection with the program alongside partner. • Provide support ensuring that business requirements are identified, understanding of expectations of each party, and establishment of agreed upon milestones and delivery dates are met. • Analyzes program processes and makes recommendations for improving efficiency, resulting in expense reduction both internally and for external clients. • Effectively communicates relevant project information to superiors. • Delivers engaging, informative, well-organized presentations. • Manage project development from initiation to closure. • Collaborate with internal and external stakeholders to track and report on project milestones and provide status reports. • Responds, resolves and/or escalates issues in a timely fashion. • Applies comprehensive knowledge and/or engages the appropriate subject matter experts to gain a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. • May contribute to the development of policies and procedures. • Collaborates on technical solutions to a wide range of difficult problems. • Solutions are innovative and consistent with organization objectives. • Completes work independently receives general guidance on new projects. • Work reviewed for purpose of meeting objectives. • Lead and support strategic meetings with Pharma partners onsite or virtually, summits or vendor partnership meetings, quarterly business reviews (QBR’s) and meetings for program success. • Responsible for gathering input and compiling information received from key subject matter experts to create customer specific customization for responses, business reviews, and meetings. • Evaluates operational issues to determine how competitive and current it is with the latest trends in the industry. • Completes all required duties, projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.