• Interact directly with clients, caregivers and patients to handle client related matters including: working with care coordinators to place home care aides into long-term placements with patients; staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints • Use technology to assign clients to the appropriate clinicians • Use a ZenDesk ticketing system to track ongoing cases and communication • Communicate with caregivers and patients regarding any updates or changes to their schedule • Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all • Handle Patient Health Information (PHI)