NICE

Make experiences flow.

Manager, Professional Services, AI, CX

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

34 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglishPMP

Job Description

• Serve as primary executive-facing PMO leader for AI programs. • Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs). • Present portfolio status, risks, options, and value realization to client executives. • Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication. • Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates. • Run portfolio intake, prioritization, funding, and benefits tracking. • Implement AI-augmented reporting, dashboards, and risk sensing. • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption. • Ensure alignment to responsible AI principles and compliance. • Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders. • Lead, mentor, and coach PMs, TPMs, and analysts. • Manage staffing, workload balancing, and performance. • Foster a high-performing, client-centric culture.

Job Requirements

  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred.
  • 7–10+ years in program/project management; 3+ managing AI/ML initiatives.
  • Proven people-leadership experience in managing and coaching direct reports.
  • Experience delivering complex, client-facing AI programs.
  • Strong understanding of AI/ML concepts, data governance, and MLOps.
  • Excellent executive communication and stakeholder leadership.
  • PMP Certification.

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Professional development opportunities
  • Flexible working hours

Related Job Pages

More Artificial Intelligence Jobs

Director, MarTech, AI

DIRECTV

BEAM IT. STREAM IT. We're doubling down with two ways to watch what you love. Welcome to the new DIRECTV.

Artificial Intelligence35 days ago
Full TimeRemoteTeam 10,001+Since 1994H1B Sponsor

Director of MarTech & AI establishing AI function within the MarTech organization

AWSAzureCloud
California
$134.4K - $244.0K / year

Artificial Intelligence Lead, Engineer

Cushman & Wakefield

We will never settle for the world that’s been built, but relentlessly drive it forward. #BetterNeverSettles

Artificial Intelligence35 days ago
Full TimeRemoteTeam 10,001+Since 1917H1B No Sponsor

Artificial Intelligence Lead (Engineer) developing AI solutions for C&W's real estate clients

JavaScriptMicroservicesNode.jsPySparkPythonSQLTypeScript
United States
$124.8K - $146.8K / year

Principal AI Technologist

Adobe

Changing the world through digital experiences.

Artificial Intelligence35 days ago
Full TimeRemoteTeam 10,001+Since 1982H1B Sponsor

Principal AI Technologist leading discussions and content creation on AI.

California + 4 moreAll locations: California, Oregon, Texas, Utah, Washington
$145.4K - $261.2K / year

Federal Health AI/Data Director

Guidehouse

Solving big problems, building trust in society, and empowering our clients to shape the future.

Artificial Intelligence35 days ago
Full TimeRemoteTeam 10,001+Since 2018H1B Sponsor

Director of AI & Data Solutions delivering AI-driven solutions for federal health clients

AWSAzureCloudGoogle Cloud Platform
Texas + 1 moreAll locations: Texas, Virginia
$226K - $376K / year