• This role is critical in providing initial support related to security alerts, ensuring customer information is protected, and facilitating the proper response to cybersecurity incidents. • Investigate potential security threats and escalate issues to higher-level support when necessary. • Assess and understand customer cybersecurity support needs effectively. • Implement cybersecurity principles rigorously to safeguard customer information. • Ensure compliance with all Trapp and ArmorPoint policies and procedures. • Review alerts and collect data for incident response for further investigation. • Assist in facilitating forensic analysis as needed. • Research emerging threats and vulnerabilities to improve incident identification.