• Manages essential account set-up functions for new clients. • Continually monitors TRISTAR’s service to assigned client accounts. • Develops and delivers consultative stewardship reporting to clients; identifying and educating clients on claim activity and trends impacting programs. • Conducts client visits, reviewing client loss experience and general company performance. • Reviews and identifies areas of potential dissatisfaction prior to renewal meetings. • Performs client renewal, contract revision, and Client Service Instruction preparation. • Negotiates changes or improvements to service plan. • Facilitates the reduction of process barriers, technology constraints, or resource constraints.