• Oversee day-to-day HR execution across multiple client accounts • Review and approve HR work prepared by HR Assistants before it is client-facing • Serve as the first escalation point for HR Assistants on: Employee relations questions, Documentation and compliance concerns, Investigation intake and next steps • Ensure timely, accurate, and professional HR responses • Take escalated client calls related to complaints, hotline issues, and investigations • Coordinate and oversee investigations, including assigning fact-gathering tasks to HR Assistants • Prepare alongside the HR Assistants clear investigation summaries outlining: Allegations and key facts, Risk considerations, Documentation status • Independently research and monitor federal, state, and local employment law changes impacting CYB’s nationwide client base • Provide ongoing coaching and performance management related to HR fundamentals, compliance judgment, and adherence to CYB standards.