• Lead and motivate the Accounts Receivable and Collections team to achieve aggressive DSO and cash collection goals. • Oversee day-to-day operations for billing dispute resolution, unapplied payments, and reconciliation of high-value customer accounts. • Develop, implement, and continuously refine strategies to improve collection effectiveness and streamline A/R processes. • Review customer credit applications, analyze financial stability, establish credit limits, and determine when deposits or other credit protections are required. • Partner with Sales, Account Management, and Channel Partner teams to resolve escalations and maintain positive customer relationships while enforcing payment discipline. • Manage collections for enterprise and wholesale accounts, ensuring professional, consistent follow-up and adherence to credit policies. • Analyze aging trends, forecast cash receipts, and report on A/R performance to executive leadership. • Drive automation initiatives and system enhancements within ERP, CRM, and collections platforms to improve data accuracy, transparency, and efficiency. • Handle escalated accounts directly, negotiate settlements, and lead strategic recovery efforts on overdue balances. • Collaborate with internal teams including Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution, and compliance with contract terms. • Maintain strict compliance with applicable laws, regulations, and ethical standards in all collection and credit activities. • Coach, train, and develop team members to enhance performance, accountability, and communication. • Identify opportunities for continuous improvement through analytics, root-cause analysis, and best-practice benchmarking.