• Provide advanced technical support for hardware, software, servers, networks, and end-user devices • Manage user access, security policies, and remote system setups • Configure and troubleshoot VPNs, firewalls, and network routing issues • Maintain and monitor cloud services (Microsoft 365, Google Workspace, AWS, Azure, etc.) • Ensure all devices and endpoints are secured, patched, and compliant • Assist in deploying new tools, systems, and upgrades across departments • Create and maintain internal documentation for IT procedures and best practices • Act as a liaison with vendors and escalate critical issues when needed • Conduct regular audits to ensure system integrity and optimize performance • Support cross-functional teams during infrastructure projects or software rollouts