• Become an expert in Mirantis Cloud Native Platform technologies and customer deployment environments • Research customers’ software patches requirements, design and develop features along with patch improvements in Golang for Mirantis Cloud Platform • Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system • Partner cross-functionally with product and solution experts to co-develop reference architecture content • Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack • Engage with the product engineering teams to resolve technical issues related to Docker/Kubernetes • Build and maintain customer based reproducer environments for use by your team and other technical teams at Mirantis • Reproduce customer issues and package bug reproducers for product engineering • Diagnose and develop code-level fixes, apply patches, and re-package for customer test • Drive deep technical post-mortems on behalf of customers