• Invoice Generation: You will handle the creation of complex client invoices for both fulfillment services and parcel, utilizing complex, data-driven methods and systems. • Process Documentation and Best Practices: Regularly document and update accounts receivable procedures, while recommending and implementing best practices to improve efficiency. • Customer Relations: Building strong relationships with customer contacts to facilitate timely payments, as well as handling disputes and following up on past-due balances. • Collections Management: Ensure daily and monthly collections targets are met, monitor performance metrics for staff, and ensure payments are properly applied. • KPI Reporting: Provide senior management with daily key performance indicators, offering visibility into critical issues. • Interdepartmental Collaboration: Work closely with Sales, Account Management, Operations, and Finance teams to onboard new clients, refine workflow process, resolve disputes and address collections. • Audit Support: Assist with requests related to internal and external audits.