• Provide executive oversight and strategic leadership for complex, high-exposure liability claims, including general liability, auto liability, umbrella/excess, and professional liability • Serve as a senior claims advocate for key clients, managing catastrophic, litigated, and sensitive claims • Advise clients on coverage interpretation, liability assessment, reserve strategy, and settlement approach • Lead claim reviews, reserve evaluations, and litigation strategy meetings with carriers and defense counsel • Oversee litigation management practices, including selection, coordination, and performance oversight of defense counsel • Evaluate litigation strategies, budgets, and outcomes to ensure alignment with client objectives • Monitor verdict, settlement, and legal trend developments impacting liability exposures • Proactively escalate and resolve claim handling issues related to coverage disputes, delays, or service concerns • Develop and implement claims best practices, standards, and training across the brokerage • Lead internal training sessions on E&O trends, exposures, and coverage strategies • Perform other duties, projects, and research as assigned