• Serve as the first point of contact for employees seeking technical assistance for questions and problems related to attest technology • Perform remote troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue • Direct unresolved issues to the next level of support • Interface with internal team members and technology vendors for resolutions when applicable • Monitor performance of attest technology applications and integrations between the various applications based on help desk ticket trends • Identify and suggest possible improvements to attest technology processes and procedures • Work with the National Attest Technology team to communicate trends in application and/or process related problems and suggested improvements • Assist with application/technology testing, implementations, and pilots • Assist in application data transitions and implementations • Assist with testing upgrades, new features, or tools • Assist with other team functions and deliverables as needed