• Providing expert technical and customer support to both medical and non-medical customers. • Troubleshooting, resolving technical issues, and ensuring customers benefit from the company’s products and services. • Coordinate with care center staff to provide exceptional experiences for patients and members. • Address inquiries, make appointments, and maintain effective communication. • Provide customer service regarding medical appointments, insurance verification, and benefits. • Process medical orders, including verifying patient information and ensuring accuracy in documentation. • Diagnose and resolve technical and customer service-related issues. • Accurately document all customer interactions in the company's CRM or ticketing system. • Collaborate with other internal teams to improve customer service processes.