Lead CPX Operations Manager, Customer Success
Location
United States
Posted
38 days ago
Salary
$93K - $149K / year
Job Description
Job Requirements
- 6+ years in Operations for Customer Success or Customer Experience, preferably within a SaaS environment.
- Undergraduate degree in a related field or equivalent practical experience.
- Experience working in geographically dispersed teams
- Experience in leveraging technology (ideally Gainsight or similar) to automate and enhance our customer management
- Experience re-engineering processes (through automation and AI) to drive efficiency and enable scale/growth in CS teams
- Experience in gathering business requirements and implementing build/change through structure methodology
- Exceptional problem-solving, critical thinking, and analytical skills
- Solid verbal and written communication skills to translate both business needs and data insights in a clear, concise, and effective manner
- Ability to effectively interact with business partners at varying levels of organization
- Well-organized with superb project management, time management skills and attention to detail
- Ability to synthesize data into consumable insights and deliver them to stakeholders
- Personable, agile, adaptable and flexible mindset.
Benefits
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401(k) match and comprehensive employee benefits package
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