• Support and optimize multiple client environments utilizing Citrix DaaS (Cloud Control Plane) • Administer Citrix DaaS environments across multiple customer tenants • Manage Machine Catalogs, Delivery Groups, policies, and session configurations • Maintain Cloud Connectors (availability, patching, lifecycle management) • Troubleshoot logon delays, performance degradation, and application delivery issues • Coordinate Citrix upgrades and version alignment across clients • Support on-prem resource locations (VMware, Nutanix AHV, Hyper-V) • Monitor VDA health, storage performance, and hypervisor capacity • Manage profile solutions (FSLogix, Citrix Profile Management) • Maintain AD integration, DNS, file services, and print services • Provide capacity planning recommendations aligned with client growth • Maintain secure remote access via Citrix Gateway Service or on-prem ADC • Support MFA integrations and zero-trust initiatives • Apply security patches to VDAs and Cloud Connectors • Monitor availability and user experience metrics • Respond to incidents and service requests within SLA targets • Perform root cause analysis and document corrective actions • Support DR design and periodic failover testing