• Serve as a key liaison between business stakeholders and technical teams, ensuring alignment and effective communication. • Act as the primary resource for feature definition, scope clarification, and requirement interpretation. • Collect, analyze, and clearly document business requirements and complex user interaction scenarios. • Communicate regularly with stakeholders to gather input, present recommendations, and explain technical concepts in accessible language. • Own and maintain documentation related to workflow changes, functional requirements, and technical design needs. • Write, refine, and groom user stories with clear acceptance criteria to support user experience improvements and feature outcomes. • Build a deep understanding of customer applications and feature-level behaviors. • Stay informed on emerging trends in web, mobile, and AI-driven technologies. • Partner with engineering teams throughout design, development, and release cycles. • Escalate risks, barriers, or timeline concerns proactively to leadership.