• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances • Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account • Utilizes all available skip tracing tools to establish contact with customers to arrange payment • Review and monitor customer accounts daily to mitigate losses • Take action on accounts needing additional attention under manager approval • Ensure all company policies, procedures, and laws applicable to the position are maintained. • Other duties as required