• Lead day-to-day management of large-scale social media programs, aligning strategic direction with client goals. • Coordinate across departments to ensure seamless execution, from content development to performance reporting. • Serve as a thought partner to senior clients, proactively identifying growth opportunities and innovative strategies that maximize impact. • Lead and develop a team of strategists to execute social media programs, providing regular coaching, feedback, and professional development opportunities to drive content excellence and team performance. • Monitor content output and performance across client social media accounts, working closely with team members to track audience data, engagement metrics, and campaign effectiveness. • Foster a positive, inclusive team culture by promoting collaboration, recognizing achievements, and motivating team members to perform at their best while maintaining high standards of work quality. • Manage program operations, including tracking budgets, analyzing content and audience trends, and hiring and onboarding social media managers. • Collaborate with internal departments on administrative requirements and tools to execute and optimize programs. • Produce comprehensive client-facing reports that showcase program performance, highlight key metrics, provide strategic insights, and demonstrate ROI across social media initiatives. • Lead weekly client meetings, presenting program updates, facilitating strategic discussions, and serving as the primary point of contact for day-to-day program needs. • Maintain consistent and proactive communication with clients, responding to inquiries promptly and providing regular program updates that keep stakeholders informed and engaged.