• Lead Microsoft 365 implementations, migrations, and modernization efforts • Assess customer environments and design secure, Zero Trust aligned M365 architectures • Deploy and support services including Exchange Online, SharePoint Online, Teams, Intune, Defender, Entra ID, and Purview • Manage identity and access controls (CA Policy, MFA, RBAC, hybrid identity) • Monitor and administer M365 using security, compliance, and admin centers • Conduct and implement Microsoft 365 governance frameworks • Partner with security/infrastructure teams to integrate M365 with cloud and on-prem systems • Track roadmap changes and communicate impacts and recommendations • Provide documentation, training, and technical support • Maintain work items and delivery status in Azure DevOps • Ensure environments remain secure, compliant, and aligned with best practices • Document cloud architectures, processes, and procedures • Respond to incidents and support requests • Identify opportunities to adopt new services and improve productivity • Participate in training and knowledge-sharing activities • Maintain =85% billable utilization