• Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines. • Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place. • Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions. • Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility. • Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale. • Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives. • Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs. • Onboard and integrate into Toptal. • Learn Toptal’s model, our value proposition, and our story. • Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges. • Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies. • Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics. • Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities. • Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function. • Develop a clear understanding of client expectations and feedback to align operational improvements with market demands. • Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency. • Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence. • Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings. • Achieve significant growth in gross revenue and pipeline volume across all Services. • Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines. • Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration. • Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines. • Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth. • Scale the operational infrastructure to support anticipated growth, including technology and processes. • Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.