Technical Support Coordination Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

North Carolina

Posted

144 days ago

Salary

Not specified

5 yrs expExperience acceptedEnglish

Job Description

• Assist customers and contractors during the installation and startup of CO₂ condensing units. • Support in diagnosing and resolving technical issues, both remotely and on-site. • Provide clear and professional technical support via phone, email, and online platforms. • Help create and maintain technical documentation such as troubleshooting guides. • Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems. • Track project progress and communicate updates to internal teams and customers. • Work closely with project managers and senior managers to ensure customer satisfaction. • Gather customer feedback and report common technical issues to internal teams. • Stay informed about new CO₂ refrigeration technologies and industry best practices. • Recommend improvements in support procedures and technical documentation.

Job Requirements

5+ years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered).
Basic understanding of refrigeration systems (CO₂ experience preferred but not required).
Strong communication skills (verbal and written).
Solid problem-solving ability and eagerness to learn technical systems.
Ability to travel frequently (up to 60% of the time, or approx. 35–40 weeks per year).