• Work directly with channel partners and direct sales teams in support of pre- and post-sales situations; respond effectively to questions via phone or email; provide technical product and solution information; provide licenses to channel partners, and resolve customer entitlement issues • Apply NetApp expertise to partners and customers who are looking to deploy hybrid cloud environments • Collaborate with channel partners and direct sales teams to ensure partner SEs are prepared to size, design, demonstrate and sell client’s products and solutions • Remotely present or demonstrate more complex products and solutions • Guide partners to shape, create and deliver compelling customer demand generation activities, leveraging channel sales and marketing • Work with channel partner training team to ensure alignment of enablement activity with the corporate training and certification curriculum • Engage subject matter experts from the wider SE and PS teams to support the delivery of enablement activity • Generate storage system-oriented reports and unsolicited proposal materials for channel partners • Solve routine to moderately complex problems; research questions using a variety of resources • Follow standard Solution Center procedures; identify and escalate situations requiring additional expertise