• Lead client onboarding ensuring new clients have a seamless start, from contract handover to first placement. • Provide proactive account management and ongoing support, maintaining regular communication with active clients. • Collaborate with recruitment and operations teams to ensure high-quality staffing delivery and service consistency. • Monitor client satisfaction and gather feedback or testimonials to highlight success stories. • Identify upselling or cross-selling opportunities within active accounts. • Reconnect with previous clients to explore new staffing opportunities and rebuild relationships. • Track key account metrics (e.g., retention, fill rates, satisfaction scores) and provide reports to management. • Act as a client advocate internally, ensuring their needs are represented and met.