• Design and develop comprehensive training materials including user guides, training manuals, interactive tutorials, video content, and assessment tools for the tax compliance platform. • Create multi-modal learning experiences incorporating visual, auditory, and hands-on learning approaches to accommodate diverse learning styles and preferences. • Deliver engaging training sessions to customers through various formats including webinars, in-person workshops, virtual classroom sessions, and one-on-one training consultations. • Collaborate with Tax Compliance Analysts to ensure training content accurately reflects current regulations, platform functionality, and compliance best practices. • Utilize AI tools and platforms to enhance training material development, create personalized learning paths, and automate content updates based on regulatory changes. • Assess learning effectiveness through evaluation methods, feedback collection, and performance metrics to continuously improve training programs and materials. • Maintain current knowledge of tax compliance regulations, platform updates, and industry best practices to ensure training content remains accurate and relevant. • Develop specialized training modules for different customer segments, including new implementations, advanced users, and specific industry verticals. • Create and maintain a comprehensive training curriculum that progresses from basic platform orientation to advanced compliance management techniques. • Partner with Customer Success teams to identify training needs, address customer challenges, and ensure training programs support customer satisfaction and platform adoption. • Manage training schedules, coordinate customer participation, and track completion rates and certification achievements. • Develop certification programs and competency assessments to validate customer proficiency and create clear achievement pathways. • Create troubleshooting guides and FAQ resources to support customer self-service and reduce support ticket volume. • Analyze training metrics and customer feedback to identify improvement opportunities and optimize training delivery methods and content effectiveness. • Support product development teams by providing customer training perspectives on new features, user experience improvements, and platform enhancements.