Our advanced AI technology can manage hundreds of conversations and operational processes.

Onsite Trainer, Bilingual - Spanish

BilingualBilingualFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

146 days ago

Salary

$80K - $100K / year

Bachelor Degree2 yrs expEnglishSpanish

Job Description

• Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively • Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs • Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product • Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges • Collaborate with cross functional teams to ensure training workshops meet the needs of customers • Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Job Requirements

Ability to conduct training in English and Spanish required
2+ years of experience in a customer-facing training or coaching role
Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
Experience translating customer education resources into live, interactive training for diverse audiences
Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
Proven ability to build rapport with customers and establish trusted advisor relationships
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively

Benefits

Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Relocation packages from outside of the Greater NYC metro area