• Supports the mission of JMC by configuring and supporting clinical applications within the Epic electronic health record (EHR) software. • Consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows. • Perform complex build and configuration within Inpatient Applications for interfaced products as well as anything related to Orderable/Performable test or procedure. • Participates in planning, implementation and go-live activities for the assigned application. • Gathers specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design and tracking risk/issues and requests. • Maintains a positive attitude, welcomes and incorporates feedback, and demonstrates great teamwork. • Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels. • Performs workflow analysis and design with input and guidance from key operational leadership. • Provides support to departments/end users during system upgrade and optimization activities. • Participates in discussions related to the development of training content for users. • Performs other duties as assigned.