• Incident Response: Respond to incidents and alerts, triaging urgency and investigating root cause • Documentation: Regular contributions to improve our documentation on system design, troubleshooting, best practices, and engineering processes • Root Cause Analysis: Contribute to post-mortems and help identify long-term improvements under guidance • Collaboration: Support cross-functional teams during investigations and post-incident reviews • Observability: Support and enhance observability tools and techniques by identifying metrics, logging, and alerting improvements • Automation: Write and execute simple automation scripts (e.g. Python, Ruby, Bash) to improve reliability and toil reduction • Development: Work on internal tools, pipelines, and IaC solutions to help improve the speed of software delivery and recovery • System Reliability: Work on efforts to enhance the reliability and performance of our application and systems, ensuring optimal uptime and minimal disruptions. • Infrastructure Optimization: Work closely with the development and platform engineering teams to optimize the infrastructure on AWS, ensuring scalability and efficiency.