• Play a key role in bridging the gap between business stakeholders and technology teams • Gather, analyze, and translate business requests into actionable technical requirements • Ensure that solutions are delivered successfully, and business needs are met • Collaborate with specialists to understand business needs, workflows, and gather technical requirements for requests and projects • Convert business requests into clear, detailed user stories for technology teams ensuring alignment with project goals and objectives • Develop and document stories in JIRA, including comprehensive QA testing criteria to ensure accurate and effective testing • Review business requests with technology teams to ensure understanding, feasibility, and alignment on project goals • Facilitate and troubleshoot any challenges associated with the request • Establish and maintain effective business relationships with internal and external partners • Oversee the completion and success of customer support initiatives across multiple requests and projects, ensuring stakeholder satisfaction • Communicate expectations clearly with stakeholders to ensure alignment and prevent misunderstandings • Assist with providing material and documentation for audits and reviews • Lead and participate in meetings to gather requirements, present findings, and provide status updates to stakeholders