• Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury. • Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status. • Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams. • Use an assumptive, sales-minded approach to perform live warm transfers to law firms or schedule timely callbacks for qualified leads. • Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness. • Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.