• Shape and implement the strategy for the business unit, encompassing operating model development, go-to-market coordination, and initiatives for talent growth. • Orchestrate all customer success and support functions — spanning order processing, billing, technical and applications support, and field operations — to deliver a unified, seamless customer experience. • Drive strategic planning and operational rigor by establishing measurable goals, KPIs, and scalable frameworks for global execution. • Partner cross-functionally with Sales, Product, and Finance to identify opportunities for growth in the existing customer base through strategic cross-sell, up-sell, and value realization initiatives. • Champion continuous improvement and automation, leveraging data, analytics, and technology to drive efficiency, predictability, and customer outcomes. • Manage costs and resources strategically to meet or exceed financial targets within budget constraints. • Develop organizational capability through thoughtful workforce planning, leadership development, and performance management.