• Proactive Insights & Storytelling • Identify growth opportunities for the Product teams by analyzing data and understanding patient behaviors. • Help Product teams maximize impact, by working with PMs and engineers to understand costs and constraints, while looking at underlying data and making reasonable assumptions to size opportunities. • Identify risks by exploring data and monitoring trends to understand the impact of emerging issues before they become problems. • Frame analyses and estimates in terms of “so what” for the practice to ensure findings don’t just inform, but influence the team. • Develop regular deliverables that turn historical data into forward looking guidance for product and operational teams. • Anticipate questions our teams should be asking and bring forward insights before they’re requested. • Modeling & Prediction • Build, evaluate, and productionalize models to forecast outcomes such as patient retention, no shows, demand patterns, and more. • Balance technical sophistication with pragmatic application, recognizing when simpler analyses can achieve the same business impact. • Experimentation & Measurement • Partner with Product and Operations teams to design experiments, define success metrics, and implement robust statistical evaluation frameworks. • Ensure appropriate statistical power, so results are both valid and actionable. • Analyze experiment results and establish clear post experiment communication, ensuring learnings (positive or negative) are codified and inform future product or operational decisions. • Applied Analytics • Lead analyses on patient growth, clinician utilization, marketplace dynamics and more to surface actionable insights to leadership. • Translate adhoc analyses into repeatable frameworks and scalable reporting so insights don’t stay one-off, but become institutional knowledge. • Collaboration • Collaborate with Data Engineering and BI teams to define requirements and highlight gaps, so that data pipelines reliably support advanced analytics and modeling. • Act as a thought partner to Operations, Clinical, and Finance leaders, not just answering questions, but shaping the questions we should be asking.