• The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. • The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive. • A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies. • Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions. • Utilize internal systems to retrieve relevant information and provide accurate status updates. • Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism. • Draft basic forms. • Draft written correspondence to clients and VA. • Update CCK's case management program files with all client conversations, pertinent correspondence, and information. • Attend training sessions as directed by the supervisor. • Assist with the training of new Client Advocate/Paralegals as needed.