• Serve as the executive-level point of contact for assigned strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders. • Ensure retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer health. • Act as H1’s ambassador within customer steering committees, ensuring alignment between customer priorities and H1’s roadmap. • Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities. • Identify and drive expansion opportunities into new business units, geographies, or product lines. • Partner with H1’s Legal, Finance, and internal stakeholders to negotiate renewals, expansions, and complex agreements. • Identify, prospect, and acquire new CRO customers; own the full sales cycle for new logos — from prospecting and discovery through negotiation and contract execution. • Collaborate with Marketing and Business Development teams to build pipeline and accelerate market penetration. • Seamlessly transition new customers into long-term strategic accounts with support from Customer Success and Implementation teams. • Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities. • Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy. • Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support. • Accurately forecast quarterly revenue (both new and expansion) across your accounts and pipeline. • Maintain rigorous CRM hygiene, ensuring all pipeline, account, and deal activity is documented and up to date. • Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.