• Deliver >90% of installations on time by owning live technician support and unblocking issues in real time. • Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks. • Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%. • Run live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers. • Troubleshoot networking and hardware issues in real time, logging root causes, and ensuring fixes stick. • Document progress across active installs and pushing updates to project managers and internal stakeholders. • Spot recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes. • Translate technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.