• Leads complex, multi-workstream projects with enterprise clients, managing dependencies across technical, creative, and business teams • Owns end-to-end delivery for high-value engagements, ensuring on-time, on-budget execution while maintaining quality standards • Manages multiple concurrent projects, balancing priorities and resources across portfolio • Drives proactive risk management, identifying issues before they become blockers and implementing mitigation strategies • Leads change management processes, negotiating scope changes and managing client expectations on budget and timeline impacts • Ensures business objectives, KPIs, and success metrics are defined, tracked, and achieved • Owns project roadmap build and execution. • Serves as primary point of contact for enterprise client stakeholders, building trusted advisor relationships • Facilitates executive-level conversations, translating technical complexity into business value • Manages difficult conversations with tact and diplomacy, de-escalating issues and maintaining client confidence • Proactively identifies opportunities for account growth and expansion • Mentors and coaches Project Managers and Associate PMs on methodology, client management, and delivery best practices • Provides guidance on complex project challenges and escalations • Conducts project retrospectives and captures lessons learned to improve team performance • Participates in hiring and onboarding of new project management team members • Identifies and implements process improvements to increase delivery efficiency and quality • Contributes to PM practice development, including templates, playbooks, and standards • Shares knowledge across teams through documentation, training, and peer learning sessions • Collaborates with Program Director on resource planning and capacity management • Owns P&L for assigned projects, monitoring budget utilization, profitability, and forecasting • Manages change requests with clear financial impact analysis • Ensures accurate time tracking and resource allocation to maximize billability