• Serve as a strategic liaison between business units and technical/data teams • Analyze product and departmental performance; create process maps, develop business plans, and deliver high-quality data visualizations and presentations • Collaborate with internal teams to collect, analyze, and document business requirements • Evaluate department and product-specific performance and develop KPIs and dashboards • Analyze program performance and make recommendations for improvement • Recommend KPIs, metrics, and data models to support growth strategies • Document and map out current-state and future-state business processes • Partner with internal departments to generate actionable business plans and strategies • Create insightful dashboards and visual reports using tools like Oracle BI, Tableau or Power BI • Support the evaluation of member behavior, retention, and engagement